Connected systems

Who owns the gap between the systems?

A connection is useful only when the information keeps its meaning across it.

Connected systems

Define the handoff contract

Agree what data moves, which system is authoritative and when an update should occur. Document IDs, formats, units and relevant status values. Two tools can exchange a file successfully while interpreting its contents differently. The team needs an agreed meaning for the information as well as a technical route for moving it.

Design for exceptions

Consider missing records, duplicate updates, unavailable services and changes to the source format. Decide which operations can be retried safely and which cases require review. Make failures visible to an identified person. An integration that silently skips an item can create a more difficult operational problem than one that clearly reports that it could not complete the handoff.

Transfer operating responsibility

Document access, support ownership, monitoring and the process for changing the connection. Keep credentials out of shared instructions and use the organization’s approved access controls. A demonstration of data moving between systems is only one part of delivery; the team also needs to know how it will keep the connection useful after release.

Bring it to the next conversation.

  • Name the authoritative source.
  • Test missing and duplicate records.
  • Give exceptions an owner and response route.

From the Hexifyer team. Examples are illustrative and do not identify client projects. Project requirements and professional responsibilities are agreed for each engagement.

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